Submit a Ticket

Our Helpdesk Module offers an intuitive solution for managing customer inquiries effectively. Easily submit tickets and track their progress with our streamlined interface.

Key Features

  • Effortless Ticket Submission: Submit tickets seamlessly with a user-friendly interface.
  • Real-Time Tracking: Monitor ticket status in real-time, from submission to resolution.
  • Communication: Agents can provide updates and communicate directly within the ticket thread.
Track tickets
manage tickets

Streamlined Ticket Management for Admins

Our HelpdeskModule offers admins a sleek UI for efficient ticket management, grouped by teams. Our Helpdesk Module offers admins a visually pleasing and user-friendly interface to efficiently manage tickets grouped by different teams. With intuitive navigation and customizable views, admins can easily prioritize tasks and delegate responsibilities. This streamlined approach enhances workflow flexibility, while insightful analytics provide valuable insights into team performance.

Access Levels in Odoo Helpdesk: Manager, Personal Tickets, and Team Leader

Access levels are essential for controlling ticket visibility, assignment, escalation, configuration, reporting, analytics, and secure customer communication. They ensure efficient ticket management, data security, and streamlined workflows within the helpdesk system, ultimately providing a positive user experience for both agents and customers.

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