Helpdesk
Helpdesk
Submit a Ticket
Our Helpdesk Module offers an intuitive solution for managing customer inquiries effectively. Easily submit tickets and track their progress with our streamlined interface.
Key Features
- Effortless Ticket Submission: Submit tickets seamlessly with a user-friendly interface.
- Real-Time Tracking: Monitor ticket status in real-time, from submission to resolution.
- Communication: Agents can provide updates and communicate directly within the ticket thread.
Streamlined Ticket Management for Admins
Our Helpdesk Module offers admins a sleek UI for efficient ticket management, grouped by teams. Our Helpdesk Module offers admins a visually pleasing and user-friendly interface to efficiently manage tickets grouped by different teams. With intuitive navigation and customizable views, admins can easily prioritize tasks and delegate responsibilities. This streamlined approach enhances workflow flexibility, while insightful analytics provide valuable insights into team performance.
Access Levels in Odoo Helpdesk: Manager, Personal Tickets, and Team Leader
Access levels are essential for controlling ticket visibility, assignment, escalation, configuration, reporting, analytics, and customer communication. They ensure efficient ticket management, data security, and streamlined workflows within the helpdesk system.
- Helpdesk Manager: Managers have complete access to all helpdesk functions. Access: Full access to tickets, including viewing, editing, assigning, and closing.
- Team Leader: Team leaders can access tickets within their team's scope. Access: Can view and manage tickets assigned to any member of their team.
- Personal Tickets: Users are limited to tickets assigned to them personally. Access: Can view and manage only tickets assigned to their individual account.